SHIPPING & RETURNS
Shipping
We ship all orders via Australia Post:
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Standard Shipping starts at $9.95 and includes tracking.
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Express Shipping is available for faster delivery, with tracking included.
You'll receive a tracking number once your order has been dispatched, so you can follow its journey.
Click & Collect
Click & Collect
Prefer to pick up your order? We offer a Click & Collect option at checkout for local customers. Once your order is ready, you’ll receive a notification with pickup instructions and location details.
Return & Exchange Policy
We want you to love your Bmyskine purchase. If you're not completely satisfied, please get in touch within 14 days of receiving your order. Items must be unused, in their original condition, and returned in original packaging to be eligible for a return or exchange.
At Bmyskine, we want you to be completely happy with your purchase. If for any reason you're not satisfied, we accept returns under the following conditions:
Eligibility for Returns
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Items must be returned within 14 days of delivery.
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Products must be unused, unopened, and in original condition and packaging.
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Proof of purchase is required (e.g., order confirmation or receipt).
How to Return an Item
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Contact us at [your email/contact page] with your order number and reason for return.
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We’ll provide instructions on how to send the item back.
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Once received and inspected, we’ll notify you of the approval or rejection of your return.
Refunds
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If approved, your refund will be processed to your original method of payment.
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Shipping costs are non-refundable unless the item is faulty or incorrect.
Exchanges
We’re happy to offer exchanges for eligible items. Please contact us to arrange this.
Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please let us know within 7 days of delivery and we’ll sort it out as quickly as possible.